Shipping & Returns
Returns are at my discretion. Customers are responsible for return shipping cost and items must be shipped back within 3 weeks of delivery. Please contact me with reason for returns. Items must be in the same condition as the time of delivery and returned in the original packaging. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I charge a 6% processing fee on all Afterpay returns. Afterpay charges me fees for every order and as a small business it's hard to eat those cost.
Each piece of jewelry is a labor of love and I want you to be happy with your purchase, so please contact me if there are any issues!
Custom items are non-refundable and non-exchangeable.
One of a kind, ready to ship items will ship within 1-3 business days. If you need something expedited, please contact me to see if we can work something out.
Items ship via USPS and you will be provided tracking. Please keep in mind that USPS occasionally experiences delays, so while your item is guaranteed to ship within a certain time, I cannot fully guarantee a delivery date.
I offer free domestic (US) shipping on all items, they ship USPS First Class with added insurance, this method takes anywhere from 2-7 days, but can take longer during the busy holiday season. You can also choose USPS Priority shipping or UPS at check out.
Nash Metals Co is not responsible for stolen packages or packages sent to the wrong address based on customer error.
Your privacy is respected and your personal information won’t be distributed. I will only use your information for shipping and billing purposes and to contact you about your purchase. You will be prompted to subscribe to my newsletter while checking out, in which I will occasionally send shop updates on new collections, sales and discount codes. You may opt out at any time.