Shipping & Returns

RETURNS AND EXCHANGES

Returns and exchanges are accepted within 14 days of delivery and must be shipped back within 30 days of delivery. Customers are responsible for return shipping cost. Please e-mail me at nashmetalsco@gmail.com with reason for returns or exchanges. Items must be un-worn and returned in original packaging. Items returned without prior notification won’t be accepted and will be returned to sender. If the item is not returned in its original condition, the buyer is responsible for any loss in value. 

Custom or personalized items are non-refundable and non-exchangeable.

Nash Metals Co is not responsible for stolen packages or packages sent to the wrong address based on customer error. 

SHIPPING

While I have some quantities in stock, most pieces are made to order and will ship within 5-10 business days, but often much sooner. In stock items will ship within 1-3 business days. Please contact me if you want to know the availability or timeframe of a piece. If you need something expedited, please email me at nashmetalsco@gmail.com before placing your order to see if we can work something out.

Items ship via USPS and you will be provided tracking. Please keep in mind that USPS occasionally experiences delays, so while your item is guaranteed to ship within 2 weeks, I cannot fully guarantee a delivery date.

Nash Metals Co is not responsible for stolen packages or packages sent to the wrong address based on customer error.

PRIVACY POLICY

Your privacy is respected and your personal information won’t be distributed. I will only use your information for shipping and billing purposes and to contact you about your purchase. You will be prompted to subscribe to my newsletter while checking out, in which I will occasionally send shop updates on new collections, sales and discount codes. You may opt out at any time. 

 

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